The purchase of a service from Tranquil Tots will be deemed as acceptance of the following terms and conditions.
CLIENT means any individual, partnership, limited company, charity or organisation that from time to time purchases SERVICES from the SUPPLIER.
SUPPLIER means Tranquil Tots Limited.
PROPOSAL means a statement of work, consultation, quotation or other similar communication describing the SERVICES to be provided by the SUPPLIER.
SERVICES means the services specified in the PROPOSAL.
FEES shall mean all charges and expenses that will be invoiced by the SUPPLIER to the customer for the SERVICES provided.
TERMS AND CONDITIONS means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the SUPPLIER.
The Content, the Services, the Website and this Agreement are subject to changes and updates by us at any time without prior notice. The changes may include superseding terms and conditions. YOU SHOULD REVIEW THESE TERMS AND CONDITIONS FROM TIME TO TIME TO BE AWARE OF ANY CHANGES THAT ARE MADE. Your continuing use constitutes your acceptance of any change or update, all of which shall become controlling when posted.
All rights, including copyright and database rights, in the Website and its Content, are owned by or licensed to us, or otherwise used by us as permitted by applicable law. We shall remain at all times the owner of any and all copyrights, trademarks and other intellectual property rights in this Website and in the graphics, design, arrangement and look and feel of the Website. Further, we (or our licensors) remain at all times the owner(s) of all material or content supplied to you as part of the Website. Except as permitted above, you undertake not to copy, store in any medium (including in any other Website), distribute, transmit, re-transmit, broadcast, modify, or show in public any part of the Website without our prior written permission, or in accordance with applicable laws and regulations. The names, images and logos identifying Tranquil Tots or any associated companies or third parties (and their products and services) are proprietary marks of Tranquil Tots (or of any associated companies and/or third parties).
The terms of use of this site do not confer any license or right under copyright or trademark. Any use of material on this site otherwise than as explicitly permitted in this copyright notice is prohibited unless prior written permission has been obtained from Tranquil Tots.
Tranquil Tots are not obligated to maintain or support the Website or Services or to provide you with updates, upgrades or services related thereto. You acknowledge that we may from time to time in our sole discretion issue updates or upgrades. You agree that the TERMS AND CONDITIONS will apply to all such updates or upgrades.
Tranquil Tots are providing this Website on an ‘as is’ basis and make no representations or warranties of any kind with respect to this Website or its contents and disclaims all such representations and warranties. The Content on the Website has been included in good faith. The content may contain inaccuracies or typographical errors. Whilst we endeavour to ensure that the information on this Website is correct, no warranty, express or implied, is given as to its accuracy and we do not accept any liability for error or omission. You are responsible for checking the accuracy of relevant facts and opinions given on the Website before entering into any commitment or taking any other form of action or inaction based upon them. We do not represent or guarantee the truthfulness, accuracy or reliability of postings submitted by users, moderators and parent supporters on the public areas of the Website, if any, or endorse any opinions expressed by users, moderators or parent supporters. All conditions, warranties, terms and undertakings express or implied statutory or otherwise in respect of the provision of the content, and the Website are excluded to the fullest extent permitted by law.
The Website provides links to third party websites. We make no representations as to the quality, suitability, functionality or legality of any websites to which we may provide links, or any goods or services available from such websites. All matters concerning any goods and services that you purchase from a third party website, including without limitation all contract terms are solely between you and the owner of that website, and we will not be liable for any costs or damages to you or any third party arising directly or indirectly out of any third party website. You hereby waive any claim you might have against us with respect to any such sites. Linking to this Website will be subject to our prior approval and must be direct to any complete content webpage (and not any part of any webpage) within the Website and must not be viewed within the pages of any other website. We disclaim and shall have no liability to you for any legal or other consequences (including for infringement of third party rights) of links made to this Website.
We will be entitled to restrict, suspend or terminate your use or deny you access to the Website or our Services or take such other action as we deem appropriate if we determine, in our sole discretion, that you are in breach any of the Terms and Conditions or that your use of the Website is inappropriate or otherwise unacceptable. The restriction, suspension or termination pursuant to this section will be without prejudice to any rights which we may have against you in respect of your breach of these Terms and Conditions. We shall be entitled to disclose your user identity and details if required or requested by the courts or other law enforcement authorities and/or agencies or in such other circumstances as we in our sole discretion consider reasonably necessary or appropriate.
The CLIENT agrees to indemnify and hold Tranquil Tots and each of our directors, sponsors, representatives, employees and contractors, harmless from any claim or demand, including reasonable solicitor’s fees, made by any third party due to or arising out of your use of the Tranquil Tots website, your violation of these Terms and Conditions, or your infringement of any intellectual property or other right of any other person or entity.
Neither we nor any of our directors, employees or other representatives will be liable for loss or damage arising out of or in connection with your use of this Website or any information contained in it. Tranquil Tots does not warrant the accuracy, completeness, currency, or reliability of any of the content or data found on this website and Tranquil Tots assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer or other equipment or other property on account of your access to, use of, or browsing in the website. In no event shall Tranquil Tots be liable for any injury, loss, claim, damages, or any exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings) whether based in contract, delict, strict liability, negligence, product liability or otherwise. The entire risk as to the quality, performance and use of this website is with you. Any communications, messages and other information obtained while using the Website is obtained at your risk and you bear the entire responsibility for any losses that you may experience as a result of your use of our website.
The service and materials on this website are provided "as is" and Tranquil Tots and the hosts of this website expressly disclaims any and all warranties, express or implied, to the extent permitted by law including but not limited to warranties of satisfactory quality, merchantability or fitness for a particular purpose, with respect to the service or any materials.
The full fee for a Tranquil Tots initial session and additional provided services is due on booking.
If the session is cancelled by the client (the payer and receiver of the consultation) the following terms and conditions apply:
If you would like a refund on the support aspect of your package please let me know within 14 days of your consultation. There will be a £20 fee deducted to cover bank fees and admin.
If the client demonstrates exceptional circumstances as the reason for the cancellation, within 48 hours of the booking time I will accept a rescheduled appointment within 2 weeks of the booking time.
I reserve the right to cancel consultations at short notice due to personal circumstances. In the unlikely event of this happening the CLIENT will be offered a full refund or alternative dates if preferred.
The consultation form and completed sleep diary needs to be returned by 4pm the day before your session to allow sufficient time to prepare. I reserve the right to cancel your appointment if the forms haven’t been received in time, or adequately filled in.
For email support please email before 4pm on a Monday to Friday if you’d like a reply the same day, and before 12pm on a Saturday, Sunday or bank holiday.
If your package includes support calls please give me a minimum of 48 hours’ notice with your chosen date for each call. Where a pause in support has been agreed - e.g. for teething or illness -, support must be resumed within 21 days of the pause date unless otherwise agreed at the discretion of Tranquil Tots. If 21 days has passed without resuming support, the support will be concluded.
It is the CLIENT’S responsibility to get in touch if they need support, if I don’t hear from you I’ll assume that all is well.
It is the client’s responsibility to make sure that their child is well before the sleep support journey starts and that they have no health issues that could be adversely affected. The client should speak to their Health Visitor or GP before commencing any sleep training if there are any concerns.
Advice given by Tranquil Tots is intended as advice relating to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.
I will advise you to the best of my ability, experience, and training but I do not accept responsibility or liability for sleep or behavioural work that does not achieve the desired result following the process.
The CLIENT should follow the advice given while carrying out any sleep plan, to ensure that they achieve the best results possible.
I recommend safe sleep practices with your child at all times. You can read these here: www.lullabytrust.com
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